The JRA’s Find & Fix mobile app fundamentally improves the way road faults are reported and fixed. Intervate was approached by the JRA to develop an app that would help improve service delivery on issues related to Johannesburg’s roads.
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Since we launched the Find and Fix app, the residents of Johannesburg have come on board with great enthusiasm, resulting in improved positive responsiveness to service delivery issues.Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
An increasing number of residents and customers are using the app to assist the City to timeously attend to service delivery breakdowns such as potholes, faulty traffic lights and other road-related defects.Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
We have reduced the average time to resolve a service request from 32.4 days to less than a day,Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
The launch of this new smartphone app forms part of our turnaround strategy and service delivery driveSkhumbuzo Macozoma, Johannesburg Road Agency Managing Director