The City of Johannesburg were well on their way to executing their Smart City initiatives, but they lacked a mobile citizen engagement solution with which to truly engage their citizens across all utilities and services.
City of Johannesburg, South Africa
The City of Johannesburg is one of eight metropolitan cities in South Africa and has a population of over 4.4 million people and is the most densely populated urban area within South Africa.
Following the success of the JRA Find & Fix and the VajaMoja apps based on Smart Citizen, the city realised that the benefits of citizen engagement were limited to roads and transport and other areas of the city’s services also needed assistance with providing a modern smart city approach.
Therefore, Intervate was requested by the City of Johannesburg to build a city-wide solution that would complement the existing ‘Maru a Jozi’ (‘Maru a Jozi’ means essentially ‘Joburg in the Cloud’) initiative, which was providing a web based citizen engagement service.
The solution, once again powered by Smart Citizen, was to deliver an app to the citizens of Johannesburg that would enable engagement across a number of utilities and services including:
Maru a Jozi was also the first time that the Smart Citizen Integration Interface was deployed to enable integration into the City's line of business SAP solution. Intervate partnered with Microsoft Consulting Services to deliver the integration component of the solution.
As at November 2016, the solution is close to being taken live and providing the citizens of Johannesburg with the first fully integrated Smart Citizen solution in South Africa. We will update this case study following the go-live to provide valuable insight to this solution.
Since we launched the Find and Fix app, the residents of Johannesburg have come on board with great enthusiasm, resulting in improved positive responsiveness to service delivery issues.Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
An increasing number of residents and customers are using the app to assist the City to timeously attend to service delivery breakdowns such as potholes, faulty traffic lights and other road-related defects.Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
We have reduced the average time to resolve a service request from 32.4 days to less than a day,Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
The launch of this new smartphone app forms part of our turnaround strategy and service delivery driveSkhumbuzo Macozoma, Johannesburg Road Agency Managing Director