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CASE STUDIES

Find & Fix Mobile App

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South African city empowers citizens to help improve roadways with mobile app.

1. Customer

Johannesburg Road Agency (JRA), South Africa

2. About the JRA

Content coming soon.

3. Business Problem

Content coming soon.

4. Solution

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5. The Results

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  • Skhumbuzo Macozoma

    Since we launched the Find and Fix app, the residents of Johannesburg have come on board with great enthusiasm, resulting in improved positive responsiveness to service delivery issues.

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
  • Skhumbuzo Macozoma

    An increasing number of residents and customers are using the app to assist the City to timeously attend to service delivery breakdowns such as potholes, faulty traffic lights and other road-related defects.

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
  • Skhumbuzo Macozoma

    We have reduced the average time to resolve a service request from 32.4 days to less than a day,

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
  • Skhumbuzo Macozoma

    The launch of this new smartphone app forms part of our turnaround strategy and service delivery drive

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director