The Field Agent App provides a ‘job card’ feature to allocate issues to a field agent or contractor. This provides details of the issue, including a description, category, a photo and the GPS coordinates, which allied with the devices’ mapping can provide directions to the issue.

Once the job is complete the field agent or contractor can mark the issue as complete which will update through the City Control and send a message to the citizen on their Smart Citizen App, keeping the citizen informed and updated.

The Field Agent App is a tablet app.